Datasheet describing the Zultys SalesForce Communicator (ZSFC) - Installation Instructions Attached in .PDF.
|Title||User/Administrator Manual for Zultys Salesforce.com Communicator|
|Description:||Detailed instructions for setup, configuration and use of Zultys SalesForce Communicator. Zultys SalesForce Communicator integrates with SalesForce Enterprise Edition, Unlimited Edition or Professional Edition. Application is now available from SalesForce.com AppExchange. To download go to http://appexchange.salesforce.com and search for Zultys.|
Seamlessly integrate your Zultys phone system / IP phone system with Salesforce.com. Features include click-to-dial, screen-pops and advanced call control directly from within Salesforce.
Integrate SalesForce with Zultys' award winning line of IP-Phone Systems
No additIonal hardware required for existing Zultys IP-Phone System users
Fully integrates with Zultys' Integrated Contact Center (ICC)
The simplicity inherent in the Zultys “All-in-One” architecture which combines voice, video and data into an easy to manage VoIP communication system is extended to the Salesforce.com integration as no external servers or 3rd party software is required.
Key features include:
• Click-to-dial from within Salesforce
• Contact record screen-pop for incoming calls
• Support for up to three simultaneous call sessions
• Ability to login to Roles / Call Groups from within Salesforce
• Automatic recording of call activity into contact record
• Answer/Hold/Park/Transfer calls from within Salesforce
• Fully supported in thin client / terminal server environments
Salesforce.com in combination with the advanced contact center, call recording, fax, presence, instant messaging, desktop video and other unified communications capabilities of the Zultys IP Telephony solution delivers a competitive advantage to businesses of all sizes through seamless Computer Telephony Integration (CTI).
To download: go to http://appexchange.salesforce.com and search for Zultys.
OTHER SYSTEM REQUIREMENTS
An MX-30 or MX-250 IP-Phone System with licensing for Salesforce Communicator.
App works in both full Windows PC and thin client / terminal services environments.
All browsers supported by Salesforce CTI API 4.0 and later